Refunds or Exchanges are ONLY available on standard stock items and when a written request for refund has been received within 7 days of receipt of goods.
If for any reason there is a concern with your received order, please contact us immediately. Failure to do so within 7 days will result in your claim not being recognised.
Products are to be in original and UNDAMAGED packaging.
We do not give refunds or exchanges for:
- Products that have been used or altered – NO EXCEPTIONS
- Products where packaging is damaged (eg. ripped open)
- Freight Charges
- Return Freight Charges
- Special Ordered Items
- Product Items that are not sent back in full (pieces missing)
- Product Items that a request for Refund/Exchange has not been received within 7 days of delivery
- Product Items not returned within 7 days from date of Return/Exchange confirmation
There is a minimum restocking fee of 15%
It is at the customers expense to freight the goods back to us.
If an order has been paid for but is cancelled prior to it being despatched Fence Warehouse will;
- where the goods HAVE NOT been picked and packed for delivery make a full refund less any finance charges that we have incurred
- where the goods HAVE BEEN picked and packed for delivery, refund the invoice amount less a restocking fee of 15% and any finance charges that we have incurred
Please contact us if you have any questions for any specific product.
